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PK SPACES LIMITED COMMERCIAL WARRANTY

Hospitality Furniture, Fixtures & Equipment

PK SPACES is committed to providing high-quality Furniture, Fixtures & Equipment (FF&E) manufactured for commercial hospitality environments.

PK SPACES warrants to the original purchaser that products supplied by PK SPACES will be free from defects in materials and workmanship under normal commercial use, care and maintenance for the applicable warranty period described below. Unless otherwise specified in the applicable proposal, purchase agreement or contract, warranty periods commence on the date of initial shipment of the applicable product.


STANDARD WARRANTY PERIODS

5 Years

  • In-room casegoods and furniture

2 Years

  • Public-area casegoods
  • Custom millwork and built-in furniture
  • Seating and upholstered furniture

1 Year / OEM Warranty, as applicable

  • Lighting and electrical components
  • Appliances and electronic components
  • Hardware or components supplied by third-party manufacturers

Outdoor Products
Warranty coverage for outdoor furniture and fixtures will be as specified in the applicable proposal, purchase agreement or product documentation due to differences in materials, applications and environmental conditions. Where a third-party or Original Equipment Manufacturer (OEM) warranty applies, PK SPACES will pass through to the customer the applicable manufacturer's warranty to the extent permitted. Specific projects or products may carry different or extended warranty periods when expressly stated in writing by PK SPACES.


WARRANTY COVERAGE

This Limited Warranty covers defects attributable to materials or manufacturing workmanship under normal commercial hospitality use.

For a valid warranty claim, PK SPACES will determine, at its option, the appropriate remedy, which may include:

  • Repair of the affected product;
  • Replacement of defective components;
  • Replacement of the affected product; or
  • Another commercially reasonable corrective action agreed to by PK SPACES.

Repair or replacement under this warranty does not extend or restart the original warranty period.


EXCLUSIONS

This Limited Warranty does not cover:

  • Normal wear and tear associated with commercial hospitality use.
  • Damage resulting from misuse, abuse, negligence or use of the product for purposes other than its intended application.
  • Damage caused by improper installation, unless installation was performed by PK SPACES or its authorized installation provider.
  • Alterations, modifications or repairs performed without authorization from PK SPACES.
  • Damage resulting from the attachment or installation of third-party products or components.
  • Improper cleaning, care or maintenance.
  • Damage caused by harsh cleaning agents, chemicals, solvents, excessive water or inappropriate cleaning methods.
  • Damage resulting from excessive humidity, moisture, temperature extremes, prolonged direct sunlight or other environmental conditions outside the product's intended application.
  • Damage caused by flooding, fire, natural disasters, acts of nature or other circumstances beyond PK SPACES' reasonable control.
  • Transportation or carrier damage, which must be addressed under the applicable freight, delivery and shipping terms.
  • Consumable components including bulbs and similar replaceable items.
  • Customer-supplied or customer-specified materials except to the extent covered by the original manufacturer's warranty.


NATURAL MATERIALS AND FINISHES

Wood, wood veneer, natural stone, marble, granite, leather and other natural materials inherently vary in color, grain, veining, texture and appearance.

These natural characteristics and reasonable variations between samples and finished products do not constitute manufacturing defects.

Wood and other natural finishes may also change over time due to aging, exposure to light, humidity and environmental conditions. Such naturally occurring changes are not covered under this warranty.


STONE AND SOLID SURFACES

Natural stone and similar surfaces require appropriate sealing, cleaning and ongoing maintenance according to the material and sealant manufacturer's recommendations.

Stone, marble, granite, quartz, solid-surface materials and similar products may be susceptible to staining, etching, scratching or damage from liquids, cleaning chemicals and normal use.

Damage or staining resulting from improper maintenance, cleaning agents, liquids or environmental exposure is not considered a manufacturing defect and is not covered under this warranty.


CUSTOMER-SPECIFIED MATERIALS

PK SPACES does not warrant the performance, durability, appearance, colorfastness or other characteristics of Customer's Own Material (COM), Customer's Own Leather (COL), customer-specified finishes, fabrics or other materials not selected or manufactured by PK SPACES.

Where applicable, PK SPACES will reasonably assist the customer in pursuing any warranty provided by the original material manufacturer.


INSTALLATION

Products must be installed in accordance with applicable PK SPACES instructions, approved shop drawings and accepted industry practices.

Damage resulting from improper installation by the customer, general contractor or other third party is excluded from this warranty.

Where installation is performed directly by PK SPACES or an installer contracted and authorized by PK SPACES, defects attributable specifically to installation workmanship will be addressed in accordance with the applicable project agreement.


WARRANTY CLAIM PROCEDURE

Warranty claims must be submitted in writing to:


PK SPACES to info@pkspaces.com or login to your PK Compass account and submit a claim in the customer case section.

Claims should include, where available:

  • Project name and location;
  • PK SPACES invoice, sales order or purchase order reference;
  • Product or item number;
  • Description of the condition;
  • Photographs and/or video clearly documenting the issue; and
  • Date the issue was first observed.

PK SPACES will review the submitted information and may request additional documentation or inspection of the affected product.

Following review, PK SPACES will communicate whether the claim is covered under this Limited Warranty and, when applicable, the proposed corrective action and anticipated timeline.

Products must not be repaired, modified, removed or replaced before PK SPACES has had a reasonable opportunity to inspect and evaluate the claimed defect unless otherwise authorized by PK SPACES in writing.


LIMITATION OF WARRANTY

This Limited Warranty applies to products supplied by PK SPACES and is provided to the original purchaser for the applicable hospitality project.

To the maximum extent permitted by applicable law, PK SPACES' obligation for a covered warranty claim is limited to the repair, replacement or other corrective action determined by PK SPACES as described herein.


PK SPACES shall not be responsible for indirect, incidental, special or consequential damages, including loss of revenue, loss of use, business interruption or lost profits arising from a product defect or warranty claim.

Except for the warranties expressly stated herein or in the applicable written agreement, PK SPACES makes no other warranties, express or implied, to the extent permitted by applicable law.


PROJECT-SPECIFIC AND EXTENDED WARRANTIES

Certain projects, products or customer agreements may include warranty terms different from those described above.

Any project-specific warranty expressly stated in a PK SPACES proposal, purchase agreement or contract will supersede this standard Limited Warranty to the extent of any conflict.

Extended warranty coverage may be available for certain projects or product categories upon written agreement with PK SPACES.